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Features

Every panel, dashboard and alert your desk needs.

Around 34 panels, multiple scheduled dashboards, goal-tracked KPIs and gamification, webhook alerts and SLA takeovers — all toggles and presets, no code edits.

Ticket panels

  • At-Risk · Unassigned · Open by Status / Priority / Client
  • Created-vs-Solved trend · First Response (vs target) · Solved vs Target
  • SLA Countdown · Backlog Burn-down
  • Busiest Times heatmap · Resolution Quality (reopen rate + FCR) · Top Tags

People & gamification

  • Top Repliers · Top Ticket Solvers · Talk Leaderboard
  • CSAT by Agent · Customer Feedback · Agent Status
  • CSAT / Solved gauges · Team Goal thermometer
  • Streaks & Badges · agent-of-the-period crown + ↑/▼ rank arrows

Ops panels

  • Service Status (live from public status pages)
  • Daily Summary (AI or rule-based) · On Call
  • UniFi Monitoring · Saved Zendesk View panels (×3)
  • Scan-to-open QR

Layout, dashboards & scheduling

  • Drag to reorder, grab a corner to resize, fixed column count, ✦ Auto-arrange
  • Lock the layout, pick a density, set a constant auto-scroll speed
  • Custom panel title / accent colour; export/import the whole layout as a code
  • Named dashboards, loop on a TV, schedule board + theme by time of day

KPIs, goals & celebrations

  • KPI strip: First Reply, Tickets, CSAT, Unassigned, Agents Online, Calls Missed/Waiting, Total Calls
  • Per-KPI goals, RAG status, and an optional big-number spotlight mode
  • Gauges for CSAT and Solved-vs-target; a Team Goal thermometer
  • Board-wide confetti + chime when the team hits its daily goal

Alerts, SLA & digests

  • Webhook alerts (Slack / Teams / Discord) with native formatting + recovery notices
  • War-room SLA takeover — full-screen alert within 30 min of a breach
  • Scheduled end-of-day digest posted to your webhook
  • Sound alerts, announcement ticker, and a critical-alert board glow

Date ranges, drill-down & access

  • This week / Today / Last 7 / 30 days / This month — or pin a panel to its own range
  • Click any ticket count to drill in; click any agent for a per-agent review
  • Access links — named, shareable, view-only or admin, with optional expiry
  • Client-scoped links (server-enforced isolation) + business-hours First Response
One codebase, five targets

Build once. Run it everywhere.

Web Vite/React SPA — the full board
Desktop Electron, bundles the server
iOS TestFlight — client & standalone
Android APK — client & standalone
Zendesk In-app, reads your account

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